F.A.Q.s

What Types Of Woods Do You Use?

I use three types of hard woods for my boards that I pick up at a lumberyard specializing in large and exotic woods. I use maple, walnut and purpleheart woods. 

Can I order a custom sized board or one made with just two types of woods?

Yes, you can email for pricing on any special order boards you are interested in. I have made quite a few specialty boards with just the maple and walnut, giving it a chocolate and vanilla look.

Do you sell mixed sets of coasters?

Yes, I do have mixed sets of coasters. Email me for picture and pricing info.

Can I have a juice groove installed on my board?

Yes, once you have selected the board you like, there is an option to add a juice groove before you click the “add to cart” button. The juice groove will be installed on the top side (non-logo side) of your board.
**Note: A juice groove will add 5-7 days to shipping time.

What Shipping Methods Are Available?

I ship my cutting boards via UPS Ground (Standard Ground, 1-5 business days), UPS 2nd Day Air, or UPS Next Day Air. Coasters and all other merchandise are shipped via USPS Priority. Local pickup is also available in the Roseville/Sacramento, CA area.

How Long Will It Take To Get My Package?

All items are shipped within three business days from Northern California.

Do You Ship Internationally?

At this time, I do not.

Is Buying On-Line Safe?

Here are a couple of rules you should follow:

1. Look For The Lock
Never ever, ever buy anything online using your credit card from a site that doesn’t have SSL (secure sockets layer) encryption installed—at the very least. You’ll know if the site has SSL because the URL for the site will start with HTTPS:// (instead of just HTTP://). An icon of a locked padlock will appear, typically in the status bar at the bottom of your web browser, or right next to the URL in the address bar. It depends on your browser.
Never, ever give anyone your credit card over email. Ever.

2. Don’t Tell All
No online shopping store needs your social security number to do business. When possible, default to giving up the least amount of information.

3. Check Statements
Don’t wait for your bill to come at the end of the month. Go online regularly during the holiday season and look at electronic statements for your credit card, debit card, and checking accounts. Make sure you don’t see any fraudulent charges.
If you do see something wrong, pick up the phone to address the matter quickly. In the case of credit cards, pay the bill only once you know all your charges are accurate. You have 30 days to notify the bank or card issuer of problems, however, after that you might be liable for the charges anyway.

What Payment Methods Are Accepted?

PayPal is the preferred payment source.

How do I place an Order?

Simply click on the “Add To Cart” button below each item you want to purchase to add them to your shopping cart. Then click on your shopping cart to finalize your purchase.

Do I need an account to place an order?

No, but having an account will make future purchases much easier.

Who should I contact if I have any queries?

Contact me and I will answer your questions to the best of my ability.

How Can I Cancel Or Change My Order?

You can email me and if your items haven’t been processed and shipped, I will do my best to help correct the situation. Special orders cannot be canceled once they are ordered.

How Do I Track My Order?

After your order has been placed, you will receive a confirmation email with your tracking number.